Proximity Hero ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, including our website, mobile applications, and related services. By using Proximity Hero, you agree to the practices described in this policy.

1. Information We Collect

a. Personal Information

We may collect the following personal information:

Email address (for account creation and communication)

Name (optional, for personalization)

Business information (if applicable)

b. Location Information

We collect location data to power our proximity-based features, including:

Delivering location-triggered notifications

Enabling proximity marketing and engagement tools

Measuring interactions with location-based campaigns

Improving targeting accuracy and system performance

You can control location permissions through your device settings at any time.

c. Usage and Device Data

We automatically collect certain information about how you interact with our platform, including:

App and dashboard usage activity

Engagement with notifications and campaigns

Device type, operating system, and browser

IP address and general location data

Performance metrics and error logs

2. How We Use Your Information

a. Core Platform Functionality

We use your information to:

Provide proximity-based marketing and engagement services

Deliver notifications and real-time updates

Personalize user and business experiences

b. Service Improvement

We use data to:

Analyze usage patterns and improve platform performance

Troubleshoot issues and maintain system stability

Develop new features and enhancements

c. Communications

We may use your information to:

Send important service updates and system notifications

Respond to customer support inquiries

Provide account-related communications

You may opt out of non-essential communications at any time.

3. How We Share Information

We do not sell, rent, or trade your personal information.

We may share information in the following circumstances:

a. Service Providers

We work with trusted third parties to operate our platform, including:

Cloud hosting and data storage providers

Analytics and performance monitoring tools

Payment processors

These providers are contractually obligated to protect your information.

b. Legal and Security Requirements

We may disclose information if required to:

Comply with applicable laws or legal processes

Enforce our Terms of Service

Protect the safety, rights, or property of users or our platform

Prevent fraud, abuse, or security threats

4. Data Security

We implement industry-standard security measures to protect your data, including:

Encryption in transit and at rest

Secure authentication and access controls

Regular security audits and monitoring

Restricted access to sensitive information

While we take strong precautions, no system is completely secure.

5. Data Retention

We retain your information only as long as necessary to:

Provide and maintain our services

Comply with legal and regulatory obligations

Resolve disputes and enforce agreements

You may request deletion of your account and associated data at any time.

6. Your Rights and Choices

a. Access and Control

You have the right to:

Access and update your personal information

Request deletion of your data

Opt out of marketing communications

Request a copy of your data (where applicable)

b. Location Data Controls

You can:

Enable or disable location tracking via your device settings

Withdraw consent for location data collection at any time

Request deletion of stored location data

7. Children’s Privacy

Proximity Hero is not intended for children under the age of 13.
We do not knowingly collect personal information from children.

8. International Data Transfers

Your information may be processed or stored in countries outside your state or country of residence.
We take appropriate safeguards to ensure your data remains protected in accordance with applicable laws.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

If we make material changes, we will notify you via email or through the platform. Continued use of our services after updates constitutes acceptance of the revised policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

📧 [email protected]
🏢 Proximity Hero, LLC
1232 Choptank Road
Middletown, DE 19709

11. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the right to:

Request access to the personal data we collect about you

Request deletion of your personal information

Request disclosure of data sharing practices

To exercise these rights, please contact us using the information above.

12. GDPR Compliance (EU Users)

If you are located in the European Economic Area (EEA), you have the right to:

Access, correct, or delete your personal data

Restrict or object to processing

Request data portability

Withdraw consent at any time

We process your data in accordance with applicable GDPR requirements.